Return & Refund Policy

At ONEINMIL, your satisfaction is our priority. We want you to feel confident about every purchase. That's why we offer 30-day free returns, making it easy to shop with peace of mind.

1. 30-Day Free Returns

We offer free returns within 30 days of delivery for all eligible purchases made on oneinmil.com.

Whether you've changed your mind, ordered the wrong item, or simply aren't satisfied with your purchase, we're here to help.

Our return policy includes:

  • 30-Day Returns: Request a return within 30 days of receiving your item.

  • Free Return Shipping: We cover return shipping costs for all eligible returns within the contiguous United States, including returns for personal reasons.

  • Sale Items Included: Discounted and promotional items are eligible for returns under the same conditions as regularly priced items.

  • Easy Return Process: Our customer support team will guide you through the return process.

2. Return Eligibility

For returns due to personal preferences or a change of mind, the following conditions apply:

  • The return must be requested within 30 days of delivery.

  • The item must be unused and in its original condition, without damage caused by use or improper assembly.

  • All original parts, hardware, accessories, and manuals must be included.

  • The item must be securely packaged for return. We recommend keeping the original packaging whenever possible.

  • Proof of purchase or a valid order number is required.

If your item has already been assembled or the original packaging is unavailable, please contact us before requesting a return so we can review the situation and provide appropriate instructions.

Items that are damaged, defective, or incorrect upon delivery are handled separately under Section 4.

3. How to Return an Item

Returning an eligible item is simple:

Step 1: Contact Us

Email service@oneinmil.com within 30 days of delivery.

Please provide your order number, the item you wish to return, and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide return instructions.

For approved returns, we will provide a prepaid return shipping label at no charge.

Step 3: Prepare Your Return

Carefully pack the item, including all applicable parts and accessories, and follow the return shipping instructions provided by our team.

Step 4: Receive Your Refund

Once your returned item has been received and inspected, we will notify you of your refund status.

Please do not send items to our business address or any other location without receiving return instructions from our support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us at service@oneinmil.com as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the affected item, packaging, or damaged parts, if available

Depending on the issue, we may offer replacement parts, a replacement product, or a refund, as appropriate.

ONEINMIL will cover all applicable return shipping costs for damaged, defective, or incorrectly shipped items.

5. Large Furniture & Multiple Packages

Some furniture items, including fireplace TV stands, may be shipped in multiple packages that arrive on different days.

If you receive only part of your order, please check your shipment tracking information or contact our support team before reporting missing items.

If you need to return a large furniture item, please contact us before disassembling or repackaging it. Our team will provide instructions to help ensure safe and proper return shipping.

6. Exchanges

If you would like a different size, color, or model, please contact us at service@oneinmil.com.

We will help you review the available options.

Depending on product availability, you may need to return the original item and place a new order.

Eligible returns associated with an exchange are also covered by our free return shipping policy.

7. Sale Items & Exceptions

Sale and promotional items are eligible for returns. Purchasing an item at a discounted price or using a promotional code does not affect its eligibility under our 30-day return policy.

Gift cards are non-returnable, except where required by applicable law.

Items that do not meet our return eligibility requirements may not qualify for a refund.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method within 15 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@oneinmil.com for assistance.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, our customer support team is here to help.

Email: service@oneinmil.com

Business Address: 6475 Las Positas Road, Livermore, CA 94551, USA

Please contact us before returning any items. Our business address is not necessarily the designated return shipping address.

Thank you for choosing ONEINMIL. We're committed to making your shopping experience simple, reliable, and worry-free.

Nothing in this policy limits your rights under applicable consumer protection laws.