Shipping & Delivery Policy

At ONEINMIL, we believe shopping for your home should be simple and worry-free. That's why we offer fast, free shipping directly from our U.S. warehouses, so you can enjoy your new furniture sooner.

1. Free Shipping

We offer FREE shipping on all orders within the contiguous United States, with no minimum purchase required.

  • Shipping Cost: Free on all eligible orders

  • Minimum Order Value: None

  • Shipping Origin: U.S. warehouses

  • Shipping Carriers: FedEx and UPS

We currently ship to the contiguous 48 U.S. states only.

Unfortunately, we do not offer shipping to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, P.O. Boxes, or international destinations.

2. Same-Day Order Dispatch

In-stock orders placed before our daily shipping cutoff are shipped on the same business day.

  • Before the Daily Cutoff: In-stock orders ship the same business day.

  • After the Daily Cutoff: Orders ship the next business day.

  • Weekends & Holidays: Orders placed on non-business days ship the next business day.

Business days are Monday through Friday, excluding applicable U.S. holidays.

Orders requiring additional verification or items that are temporarily out of stock may require additional processing time. If your order is affected, we will contact you with an update.

3. Estimated Delivery Time

Most orders arrive within 3–7 business days after dispatch.

Our U.S.-based warehouses and trusted shipping partners help us provide reliable delivery across the contiguous United States.

Please note:

  • Delivery estimates begin once your order has been dispatched.

  • Estimated delivery times do not include order processing time.

  • Actual delivery times may vary depending on your location, carrier operations, holidays, weather, or other unforeseen circumstances.

Delivery dates are estimates rather than guaranteed arrival dates.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

You can track your shipment directly through the carrier's official website:

Please allow some time for tracking information to become available after your shipment is processed by the carrier.

5. Multiple-Package Deliveries

Some larger furniture items, including fireplace TV stands, may be shipped in two or more separate packages.

Please keep in mind:

  • Packages from the same order may arrive on different days.

  • Separate tracking numbers may be provided for individual packages.

  • Receiving one package does not necessarily mean your entire order has been delivered.

If you have questions about a missing package or need assistance tracking your shipment, please contact our customer support team.

6. Shipping Address & Order Changes

We understand that plans can change.

If you need to update your shipping address or modify your order, please contact us at service@oneinmil.com as soon as possible.

Because we process and ship orders quickly, changes may not be possible once an order has entered fulfillment or has been dispatched.

Please double-check your shipping address and contact information before completing your purchase.

7. Shipping Delays

We work hard to ensure your order arrives within the estimated delivery window.

However, occasional delays may occur due to:

  • Severe weather or natural disasters

  • Carrier disruptions or high shipping volumes

  • U.S. holidays

  • Unexpected inventory or operational issues

If your shipment is significantly delayed, please contact us. Our customer support team will help you check its status and work toward a resolution.

8. Lost, Missing, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and confirming the shipping address.

If the package is still missing, please contact us at service@oneinmil.com with your order number and tracking information.

Our team will assist you in reviewing the shipment details and coordinating with the carrier when necessary.

If your package arrives damaged or an item is missing, please contact us as soon as possible. Photos of the packaging and affected items, if available, will help us resolve the issue more efficiently.

We will review the situation and provide an appropriate resolution in accordance with our policies and applicable law.

9. Returns & Exchanges

Your satisfaction matters to us.

ONEINMIL offers 30-day free returns on eligible orders, including returns for personal reasons and regularly discounted purchases.

For eligibility requirements and return instructions, please visit our Return & Refund Policy.

10. Sales Tax

Applicable sales tax, if any, is calculated and displayed during checkout based on your shipping destination and relevant tax requirements.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, we're happy to help.

Email: service@oneinmil.com

Business Address: 6475 Las Positas Road, Livermore, CA 94551, USA

Thank you for shopping with ONEINMIL. We're committed to delivering your furniture safely, reliably, and as quickly as possible.