Privacy policy

At ONEINMIL, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ONEINMIL ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://www.oneinmil.com, purchase our products, communicate with us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you acknowledge the privacy practices described in this Policy.

1. Personal Information We Collect

We collect personal information that is necessary to operate our online store, fulfill orders, provide customer support, improve our services, and support our business activities.

Depending on how you interact with us, the information we collect may include:

Personal & Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Customer account information

Order & Transaction Information

  • Products purchased

  • Order history and transaction details

  • Shipping and delivery information

  • Payment status and limited payment-related information

  • Returns, refunds, and warranty requests

Payment information is processed through authorized payment service providers. We may receive limited transaction details necessary to complete purchases, process refunds, and maintain business records.

Device & Browsing Information

  • IP address

  • Browser type and version

  • Device information and identifiers

  • General location information derived from IP address

  • Pages visited and products viewed

  • Search queries and website interactions

  • Cookie and similar tracking technology information

Customer Support & Communications

When you contact us, we may collect information related to your inquiry, including messages, order numbers, product information, and any photos or documents you choose to provide.

Marketing Preferences

If you subscribe to our marketing communications, we may collect your email address, phone number where applicable, subscription preferences, and interactions with our communications.

2. How We Collect Your Information

We may collect personal information from the following sources:

Directly From You

When you place an order, create an account, subscribe to marketing communications, contact customer support, or submit information through our website.

Automatically

When you browse our website, through cookies, pixels, log files, analytics tools, and similar technologies.

From Service Providers & Business Partners

We may receive information from payment processors, shipping carriers, fraud prevention providers, advertising platforms, and other service providers when necessary to operate our Services.

3. How We Use Personal Information

We use personal information for the following business purposes:

Order Processing & Fulfillment

  • Process and confirm purchases

  • Arrange shipping and delivery

  • Provide order tracking information

  • Process returns, exchanges, and refunds

  • Provide warranty and after-sales support

Customer Service

  • Respond to questions and requests

  • Resolve order or product issues

  • Communicate important service updates

Website Operations & Improvement

  • Maintain website functionality and security

  • Analyze website traffic and customer interactions

  • Improve navigation, product information, and shopping experiences

  • Identify and resolve technical issues

Marketing & Advertising

Where permitted by applicable law and your privacy preferences, we may use personal information to:

  • Send promotional emails or text messages

  • Display relevant advertisements

  • Measure advertising performance

  • Understand customer interests

  • Improve our marketing campaigns

Security & Legal Compliance

  • Detect and prevent fraud

  • Protect our customers and business

  • Maintain appropriate business records

  • Comply with applicable legal obligations

We use personal information only for purposes permitted under applicable law and consistent with this Privacy Policy.

4. Shopify & Our Service Providers

Our online store is powered by Shopify.

Shopify helps us provide essential e-commerce services, including website hosting, checkout functionality, payment integrations, customer account services, order management, and related features.

Shopify processes personal information when customers visit and make purchases through our store.

Depending on the Shopify features enabled for our store, Shopify may also process information about customer interactions with our store, Shopify services, and other merchants to support enhanced functionality, personalized shopping experiences, analytics, fraud prevention, and advertising services.

We may share personal information with service providers and business partners for legitimate business purposes, including:

  • E-commerce Platforms: Shopify and related commerce service providers.

  • Payment Providers: To securely process payments and refunds.

  • Shipping & Fulfillment Providers: Including warehouses and carriers such as FedEx and UPS.

  • Analytics Providers: To understand website performance and customer interactions.

  • Advertising Partners: To manage and measure advertising campaigns.

  • Customer Communication Providers: To deliver order notifications, support communications, and marketing messages.

  • Fraud Prevention & Security Providers: To protect transactions and website operations.

We require service providers to handle personal information in accordance with applicable legal and contractual requirements.

To learn more about Shopify's handling of customer information, please review:

Shopify Consumer Privacy Policy

Shopify Privacy Controls

5. Advertising, Analytics & Personalization

We may use analytics and advertising technologies to understand how visitors interact with our website and to improve our marketing effectiveness.

These technologies may collect or process information such as:

  • Device and browser identifiers

  • IP address and general location

  • Website browsing activity

  • Products viewed or added to a shopping cart

  • Purchase and transaction events

  • Interactions with advertisements

Depending on the services enabled for our store, we may work with advertising and analytics providers such as Google and Meta.

These providers may use cookies, pixels, and similar technologies to measure advertising performance, provide analytics, or deliver advertisements based on your interests, subject to applicable law and your privacy choices.

Certain advertising-related disclosures may constitute the "sale," "sharing," or processing of personal information for "targeted advertising" under applicable U.S. state privacy laws, even when no money is exchanged for personal information.

Where required by law, we provide customers with the ability to opt out of these activities.

You may also manage certain advertising preferences directly through:

These third-party controls may not apply to every tracking technology or data use on our website.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, maintain shopping functionality, analyze traffic, and support marketing activities.

Cookies are small data files stored on your browser or device.

We may use the following categories:

Strictly Necessary Cookies

These cookies support essential website functions such as shopping carts, secure checkout, customer authentication, and fraud prevention.

Functional Cookies

These cookies help remember preferences and improve website functionality.

Analytics Cookies

These technologies help us understand website traffic, visitor behavior, and performance.

Advertising Cookies

These technologies may help us measure advertising effectiveness and display advertisements relevant to your interests.

Where required by applicable law, we request consent before using non-essential cookies or provide applicable privacy choices.

You can manage cookies through your browser settings and, where available, our website's privacy preference controls.

Disabling certain cookies may affect website features, including shopping carts, account functionality, and checkout preferences.

For additional information about cookies used by Shopify, please visit:

Shopify Cookie Policy

The specific cookies and tracking technologies used on our website may change as our services and integrations evolve.

7. Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

  • Right to Know or Access: Request information about the personal information we collect, use, or disclose.

  • Right to Correction: Request correction of inaccurate personal information.

  • Right to Deletion: Request deletion of eligible personal information, subject to applicable legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in an appropriate format.

  • Right to Opt Out: Opt out of certain personal information sales, sharing, or targeted advertising activities.

  • Right to Withdraw Consent: Withdraw consent to certain processing activities where consent is the applicable basis.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

To submit a privacy request, please contact us at:

service@oneinmil.com

Please include sufficient information for us to understand and process your request.

We may need to verify your identity before fulfilling certain requests, as permitted or required by law.

We will respond within the timeframe required by applicable law and explain any applicable limitations or exceptions.

Where required by law, you may also have the right to appeal a decision regarding your privacy request. You may submit an appeal by replying to our decision or contacting us at the email address above.

8. U.S. State Privacy Disclosures

Residents of certain U.S. states, including California and other states with applicable comprehensive privacy laws, may have additional rights regarding their personal information.

Subject to applicable legal requirements, these rights may include accessing, correcting, deleting, or obtaining a copy of personal information and opting out of certain targeted advertising or data-sharing activities.

The categories of personal information that may be processed in connection with our Services include:

Category Examples Business Purpose
Identifiers Name, email, address, IP address Orders, accounts, communications
Commercial Information Purchases, products viewed, order history Fulfillment, support, analytics
Internet Activity Browsing behavior, search activity, device identifiers Security, analytics, advertising
Geolocation Information Approximate location derived from IP address Regional services, security, analytics
Customer Communications Support messages and submitted information Customer service, issue resolution
Inferences Product interests and shopping preferences Personalization and marketing, where permitted
Payment-Related Information Transaction status and payment details handled by authorized providers Payment processing, refunds, fraud prevention

We may disclose these categories to authorized service providers for business purposes.

Depending on the advertising tools enabled for our store, certain identifiers, commercial information, and internet activity information may also be shared with advertising partners for cross-context behavioral advertising or targeted advertising.

We do not rely on payment card numbers for targeted advertising.

We use reasonable verification procedures when responding to applicable consumer rights requests and honor legal requirements relating to authorized agents.

Sale, Sharing & Targeted Advertising Opt-Out

Where applicable, customers may request that we stop selling or sharing their personal information or using it for certain targeted advertising purposes.

You can submit a request through our website's Your Privacy Choices feature, where available, or by contacting service@oneinmil.com.

We also recognize and process valid browser-based opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law.

These rights may be subject to legal exceptions and verification requirements.

9. Email & SMS Marketing

If you subscribe to ONEINMIL promotional communications, we may send you information about products, promotions, special offers, and brand updates.

Email Marketing

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional or service-related communications, such as order confirmations and shipping updates.

SMS Marketing

If you voluntarily subscribe to promotional SMS messages, we may use your phone number and subscription preferences to deliver marketing communications in accordance with applicable law.

Consent to marketing text messages is not a condition of purchase.

You may opt out by replying STOP to applicable promotional messages or by following the instructions provided.

We may use authorized communication service providers to deliver messages and manage subscriptions.

We do not authorize the use of SMS consent information for unrelated third-party marketing purposes without any consent or other legal basis required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods depend on the type of information and the purpose for which it was collected.

For example:

  • Order & Transaction Records: Retained as needed for accounting, tax, fulfillment, warranty, dispute resolution, and legal compliance.

  • Customer Support Records: Retained as reasonably necessary to resolve inquiries, maintain service history, and handle disputes.

  • Marketing Information: Retained while needed for permitted marketing activities, unless you unsubscribe or applicable law requires otherwise.

  • Website Analytics Data: Retained according to applicable analytics settings, operational needs, and legal requirements.

  • Security Records: Retained as reasonably necessary to investigate and prevent fraud or unauthorized activity.

When personal information is no longer necessary, we take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations and exceptions.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure communication technologies, appropriate service provider safeguards, and operational security practices.

However, no method of internet transmission or electronic storage is completely secure.

We encourage customers to protect their account credentials and contact us promptly if they suspect unauthorized account activity.

12. International Data Transfers

ONEINMIL uses service providers and technology platforms that may process or store personal information in countries other than the country where the information was originally collected.

These countries may include the United States and other locations where our authorized service providers operate.

Where required by applicable law, we use appropriate contractual or other legally recognized safeguards for international transfers of personal information.

If your personal information is subject to the GDPR or other applicable international privacy laws, you may have additional rights, including rights to access, correct, delete, restrict, or object to certain processing activities.

Where consent is the legal basis for processing, you may withdraw consent in accordance with applicable law.

To exercise these rights, contact service@oneinmil.com.

13. Children's Privacy

Our website and products are not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact service@oneinmil.com.

We will review the request and take appropriate action in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

We encourage customers to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

ONEINMIL – Privacy & Customer Support

Email: service@oneinmil.com

Business Contact Address:

6475 Las Positas Road
Livermore, CA 94551
United States

Website: https://www.oneinmil.com

Legal Business Entity: KAIMEICHEN E-COMMERCE Co., Ltd

We will review privacy-related inquiries and requests in accordance with applicable law.

If you are dissatisfied with our response, you may have the right to contact a relevant privacy or data protection authority, depending on your jurisdiction.

Thank you for trusting ONEINMIL. We are committed to providing a secure, transparent, and customer-focused shopping experience.